1. Yes Blinds Customer Account
It is not necessary to create a Customer Account with us in order to purchase our products. Items can be purchased using a ‘Guest Account’ system, but you can if you wish create a Customer Account so that we can keep you updated with specials and Customer only offers in the future.
2. Intellectual Property
All content shown on the Yes Blinds website (including, but not limited to, information, photography, artwork, logos, images, graphics, illustrations, designs and editorial material) is by law:
Protected by International Intellectual Property Laws relating to Copyright, Designs, Patents and Trademarks and other rights; and
Is the property of Yes Blinds or licenced to us from our licensors.
3. Disclaimers and Limitation of Liability
From time to time our website or parts there of:
could be inaccessible due to maintenance, upgrades, updates or other events. We will do our utmost to ensure our website is accessible at all times, but assume no responsibility for your inability to access our website due to these reasons or other causes beyond our control.
may change without notice due to updating of information. Whilst we take due care to ensure the information provided to you on our website is accurate, if you are unsure of the accuracy you should contact us to confirm the details prior to purchasing.
A legally binding contract will only come in to affect once Yes Blinds has receipted full payment from you for an order placed on our website. Once payment has been receipted an email notification will be sent to the email address advised by you confirming acceptance of your order.
All prices shown on our website are in Australian Dollars (AUD) and include Goods and Services Tax (GST).
6. Cancellation or Amendment of an Order
Sample orders are dispatched within 24 hours and therefore cannot be cancelled or amended once placed.
6.2 Ready Made Products
Ready Made products are usually dispatched within 24 hours of receipt of the order. For this reason a Ready Made order for standard size products, or Ready Made products being resized cannot be cancelled or amended once placed.
6.3 Custom Made Products
The processing of a Custom Made order usually begins within 48 hours from receipt of full payment of your order. Due to this process there is a small window of opportunity to cancel or amend an order. Witten notification to our office requesting cancellation or amendments must be received within 24 hours of receipt of the order.
- Amendment – A fee of $10.00 will be charged to cover our Administration Costs
- Cancellation – A Fee of $25.00 will be charged to cover our Administration Costs
Where necessary a Store Credit may be applied to your account for a new order to be placed. If a refund is required, this will be processed via the same payment method by which the order was placed.
NB: Although refunds are processed within 48 hours, please keep in mind that it can take several days for the funds to reach you.
7. Stock Issues
From time to time we may be advised by our suppliers that the goods or fabric required for an order are not available or on back order. If this occurs we will notify you within 24 hours of receiving this information from our supplier and suggest a suitable alternative. If the alternative is not suitable a refund will be issued for the out of stock goods only.
8. Products Descriptions
The products, photographs and information contained in our website are provided to the best of our ability. If you are unsure of the colour, texture or fabric of a product it is strongly suggested that you first order a sample.
As the products you order are manufactured to your measurements it is important that the measurements are accurate.
Measurements should NEVER be taken from house plans. If you wish to purchase window furnishings for a home being built we suggest waiting until the windows have been installed to take the measurements.
10. Service and Delivery
This website is intended for use by Australian residents only. Delivery must occur within Australia in order to purchase from us. If delivery overseas is required it is the customer’s responsibility to arrange the on forwarding from an Australian mainland address.
Samples are delivered via Australia Post, which can take 2-5 business days, depending on where you are located.
Products are delivered via Courier. We use several courier companies, dependent on your location, but when your order has been dispatched you will receive an email notification to the email address you have provided notifying you of the courier company and consignment note number.
Yes Blinds will deliver the products ordered to the address you have supplied as the ‘Ship To’ address on your order. If the products ordered are from several suppliers it may be necessary to send your items in several shipments. Each time a shipment is dispatched a notification will be emailed to you advising you of the courier company and consignment note number so that you can track your order.
Signature Required on Delivery – if you choose this option you must ensure that someone will be home to accept your order. If there is no one at the delivery address a calling card will be left for you to contact the courier company and make alternate arrangements, but please be aware, there may be an additional charge for delivery to an alternate address.
Leave if Unattended – if you choose this option then we assume no responsibility for items not received if ‘Proof of Delivery’ has been provided by our courier company.
Courier delivery is Monday to Friday only, no weekends. Whilst we will always do our best to meet the ‘Delivery’ times specified on our website we cannot control every part of the delivery process. As we use an external courier company for delivery of our products we cannot be held responsible for delays which may occur once the items have left our premises. If when tracking your item you feel there has been an unacceptable delay in receiving your goods, please contact the courier company directly and also advise us of the issue so that we can document it and also follow up for you.
We take no responsibility for delivery delays/failures due to circumstances beyond our control including, but not limited to, strikes, industrial disputes, Acts of God or system break downs.
- Custom Made – cannot be returned, as the items have been made to your exact measurements
- Ready Made (standard) – can be returned if the goods are unopened and not damaged in any way
- Ready Made (with cut) – cannot be returned as the items have been made to your exact measurements
If items are returned to us a Store Credit will be applied to your account once we have confirmed that the items are still in the original packaging and undamaged. A restocking fee of $20.00 will be charged for goods returned.
Every attempt will be made to ensure that the products sold to you are as per our website. However, occasionally there may be a variance in colouring of fabrics due to dye lot differences which is beyond our control, especially if it has been a period of time between the ordering samples and the actual product. Our wood grain products can also vary slightly as timber is a natural product and grain varies, as does the colouring of the wood. Those differences or variations will not be suitable reasons for a warranty claim.
All of our products come with a 2 year warranty on parts, material and workmanship. If you believe you have a warranty claim we will require a warranty form to be completed. Once the form has been assessed we will advise if collection of the item/s is required. Please see full warranty for further details.
At Yes Blinds, we do not sell, solicit or trade your personal information to other companies. Personal information such as Name, Address and Telephone Number will be provided to our dispatch and courier company only.
14. Coupons & Special Offers
Only one special offer/coupon can be used per person per order